Reminders For Your Upcoming Rental
Things To Know About Your Event Rental
If you’re reading this then you have ordered a rental for your event.
Here are a couple of reminders to make sure everything goes smooth:
CANCELLATION POLICY: At Chattanooga Bounce House, we understand that unforeseen circumstances may arise, which is why we offer flexibility in rescheduling your event. 1. Inclement Weather or Unforeseen Circumstances: – If we have not delivered or are en route to your event, any booking can be rescheduled due to inclement weather or unforeseen circumstances at no additional charge.
DEPOSIT: Our $60 deposit is non-refundable. However, you have the option to reschedule your event within one year from the original booking date without any penalty.
SETUP: Once the inflatable or event setup is complete, there will be no refunds for any reason. It is the responsibility of the customer to cancel before setup to be eligible for a refund. We strive to provide excellent service and flexibility to accommodate your needs. Thank you for choosing Chattanooga Bounce House for your event. If you have any questions or need assistance, please don’t hesitate to contact us.
REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due at time of delivery. The remaining balance can be charged to the card on file or paid in cash at delivery. We do not accept checks except for church and school events. Please note that our drivers do not carry any change and any overpayment will be considered a tip for the drivers.
GRASS: Please be sure to have your grass cut no later than the day before we set up. If your grass is dead due to the drought that is ok! We will place a tarp underneath the unit.
TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered curbside. Our crew does not typically set them up otherwise we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule for an additional 50 cents per table or chair.
SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected. Also make sure the pathway to the set up location is clear. We have very tight delivery schedules due to the large volume of orders.
POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job. We will use our extension cords for the inflatables. You may use your own extension cords for concessions. If you need an extension cord just let us know and we will supply one for you.
STAKES: We drive stakes into the ground to secure most equipment. If your set up area should not or is unable to be staked please let us know so we can bring alternative anchoring equipment. An additonal charge may be applied depending on the amount of sand bags needed (some units require approximately 1000lbs of sand bags and greatly alters how many units we can place on the trailer at a time)
SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake. If your rental is overnight, please ensure your sprinklers are turned off as they will flood the jump. If they are left on and the jump is flooded a cleaning fee will be applied as we will need to fully dry the unit to ensure it does not mold.
PARKS: If your event is at a park you are responsible for ensuring that you have the proper permits for your event. Most parks require a general permit and a special use permit for inflatables, generators, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground. We will provide them with a certificate of insurance for the event. A park delivery fee of up to $100 may be applied to all park deliveries. We will deliver up to 1 hour before the start time of your event and pick up no later than one hour after the end time of your event.
GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.
LEAVING EQUIPMENT: Equipment cannot be left unattended. It is your responsibility to ensure the equipment is used safely and properly at all times. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.
If you have any questions feel free to give us a Call or Text at 423-220-4155. Otherwise we’ll see you soon!